During my tour of their facility I spent an hour talking to both Lindesay and Raymond about their training philosophy and other general inquires about the day-to-day functions. Having worked in this industry before, I knew how unsafe it could be to leave your dog in the care of inexperienced staff and I wanted to make sure that my dog would be well taken care of. All of their staff completes the Dog Gurus' training program, and both Lindesay and Raymond regularly attend conferences for dog care professionals.
I was very impressed with how extensive their questionnaire was. It asked about past medical history, behavioral issues (if any), and other questions regarding your dog's personality. They really make an effort to get to know your dog so they can provide the best possible care. All new dogs are required to undergo an all-day Safety Assessment Test ($50) to ensure that the dog is behaviorally fit to be in a daycare environment.
It is on the pricier side ($38-$45/day, depending on how often you bring your dog), but you get what you pay for. They also provide a $500 Emergency Action Plan in the event your dog accidentally gets injured, something most daycare facilities do not provide. A day at Playbow consists of free play, mental enrichment activities, and obedience games. My dog loves food more than anything, and they occasionally hide her lunch around the room for her to sniff out and find.
Above all else, you can expect them to be honest about how your dog did at daycare. If something goes wrong or if your dog had a bad day, they'll let you know.
It's been over a year since I started bringing my dog to Playbow, and I can say with confidence that I trust this facility and its staff to adequately care for my dog.